Ecommerce Office Assistant Manager
About Us :
Device Giant is a leading electronics recycling company based in the United States. We specialize in refurbishing smartphones, tablets, and other electronics, thus reducing the carbon footprint and giving devices a second life.
Offering cell phones at competitive prices, we ensure all devices are fully tested and ready for use. Our customer-centric approach is focused on providing the best service and satisfaction to our valued customers.
Device Giant : Your one-stop shop for all your cell phone needs.
Job Description :
- As an Assistant Office Manager at Device Giant, you will play a crucial role in maintaining our office's efficiency and effectiveness.
- Your responsibilities will include a variety of tasks from order processing to HR-related duties, ensuring a smooth operation of our business processes.
Key Responsibilities :
Order Processing :
- Provide support to local customers.
- Cover store operations for a seamless and professional customer experience.
- Conduct daily checks with the warehouse team.
- Address customer inquiries related to deliveries and ensure timely resolution.
- Assist and coordinate with the shipping team for eCommerce orders.
Local Order Coordination :
Process orders and pickups for local business customers.
Returns Processing :
- Manage customer returns.
- Collaborate with Quality Control (QC) for daily tasks and ensure accuracy in Return Merchandise Authorization (RMA).
Task Coordination and Quality Assurance :
- Oversee and ensure all staff tasks are performed efficiently.
- Assign tasks to different departments and coordinate to ensure timely and accurate completion.
- Monitor and maintain quality standards in Testing, Data Entry, and Repair departments.
HR Related Tasks :
- Manage employee onboarding processes.
- Handle scheduling and task management for employees.
Qualifications :
- Proven experience in office management or related roles.
- Excellent organizational and multitasking skills.
- Strong communication skills, both written and verbal.
- Familiarity with platforms like Amazon, eBay, and Shopify.
- Attention to detail and a commitment to maintaining high-quality standards.
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