Business operations Jobs in Charlotte, NC

Business Performance Improvement - Supply Chain & Operations - Sourcing & Procurement Manager

The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.

At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You:

Protiviti is looking for a Supply Chain & Operations Manager with deep Procure-to-Pay (P2P) expertise to join our growing Business Performance Improvement team. This role is ideal for a technology-forward consulting professional who combines strong functional procurement knowledge with hands-on P2P platform implementation experience.

What You Can Expect:

As a Manager on the Supply Chain & Operations team, you will lead client engagements focused on end-to-end P2P transformation from strategy and process design through technology implementation and go-live support. You will:

• Lead P2P workstreams on procurement transformation programs, covering requisition-to-order, purchase order management, invoice processing, supplier enablement, and payment optimization.
• Serve as a functional and technical subject matter expert on one or more P2P platforms (e.g., Coupa, Ariba, GEP, Oracle Procurement Cloud, SAP S/4HANA, Workday Procurement/WSS), guiding clients from requirements through configuration and testing.
• Conduct spend analysis, process mining, and cycle time analyses to diagnose inefficiencies and quantify opportunities across the procure-to-pay cycle.
• Design and optimize procurement processes aligned to client operating models, compliance requirements, and technology capabilities.
• Leverage automation tools including Microsoft Power Automate, Power Apps, and Co-Pilot / Gen AI to reduce manual effort and improve P2P throughput and controls.
• Develop and present findings, recommendations, and roadmaps to client stakeholders including senior leadership and C-suite executives.
• Mentor and coach Senior Consultants and Consultants, overseeing their development and the quality of their deliverables.
• Contribute to business development by supporting proposal preparation, solution design, and client presentations.

What Will Help You Be Successful:

• You are energized by the intersection of procurement process and technology, and thrive translating complex P2P requirements into practical platform configurations and workflow solutions.
• You are passionate about data spend analysis, process analytics, and surfacing insights that drive measurable cost and cycle-time improvements.
• You excel at building trusted client relationships and communicating technical concepts clearly to both operational and executive audiences.
• You take ownership of engagement quality and are motivated to develop junior team members into strong consultants.
• You are curious about emerging tools like Gen AI, process mining, and intelligent automation and actively bring new ideas to client engagements.
• You thrive in a fast-paced consulting environment and can manage multiple workstreams and client priorities simultaneously.

Do Your Talents Include the Following?

Demonstrated experience with:

• Implementing or optimizing one or more P2P platforms: Coupa, SAP Ariba, GEP SMART, Oracle Procurement Cloud, Ivalua, Basware, Workday Procurement / WSS, or SAP S/4HANA Procurement.
• Configuring and supporting core P2P modules including eSourcing, eCatalog, Purchase Requisitions, Purchase Orders, Invoice Management, and Supplier Lifecycle Management.
• Conducting spend analysis and procurement analytics, including process mining, cycle time analysis, and KPI benchmarking to identify P2P bottlenecks and savings opportunities.
• Designing and documenting end-to-end P2P business processes, including current-state assessments, future-state blueprints, and gap analyses.
• Developing and deploying automation solutions using Microsoft Power Automate, Power Apps, or Co-Pilot to streamline P2P workflows and approvals.
• Building Power BI dashboards and reporting models to provide clients with real-time procurement performance visibility.
• Supporting or leading system integration design and testing between P2P platforms and ERP systems (SAP, Oracle, Workday).
• Applying Lean, Six Sigma, or Agile methodologies to procurement process improvement and technology deployment projects.
• Ability to evaluate, synthesize, and interpret complex procurement data to develop actionable recommendations for senior stakeholders.
• Strong project management skills including workstream planning, status reporting, issue and risk tracking, and stakeholder coordination.
• Experience supporting business development activities: scoping engagements, developing proposals, and presenting solutions to prospective clients.
• Leadership and direct supervisory experience including mentoring, performance feedback, and cross-functional team coordination.

Your Educational and Professional Qualifications:

• Bachelor's or Master's degree in a relevant discipline (e.g., Supply Chain Management, Operations, Industrial Engineering, MIS, Computer Science, or related field).
• 5+ years of experience in consulting, sourcing and procurement, or procurement technology; management consulting experience is highly preferred.
• Hands-on implementation experience with one or more P2P platforms: Coupa, SAP Ariba, GEP, Oracle Procurement Cloud, Ivalua, Basware, Workday Procurement/WSS, or SAP S/4HANA Procurement.
• Demonstrated expertise in Procure-to-Pay spanning spend analysis, procurement analytics (process mining, cycle time analysis), and P2P process design.
• Experience with Microsoft Power Apps, Power Automate, Power BI, and Co-Pilot or other Gen AI tools is a strong plus.
• Proficiency in Microsoft Office Suite with emphasis on Visio, Project, Excel, Word, and PowerPoint.
• Professional certification preferred: Lean Six Sigma (Green or Black Belt), Certified Professional in Supply Management (CPSM), or Certified Supply Chain Professional (CSCP).

Our Hybrid Workplace

Protiviti practices a hybrid model, which is a combination of working in person with a purpose and working remotely. This model creates meaningful experiences for our people and our clients while offering a flexible environment. The ratio of remote to in-person requirements vary by client, project, team, and other business factors. Our people work both in-person in local Protiviti offices and on client sites, which can include local or out-of-state travel based on our projects and client requests and commitments.

Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job.

$126,000.00 - $202,000.00

Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job.

12%

The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job.

$141,120.00 - $226,240.00

Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year.

Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Protiviti's employment process, any offer of employment is contingent upon successful completion of a background check.

Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions