Customer service agent Jobs in Phoenix, AZ

Customer Service - Licensed Agent

Company

American Modern Insurance Group

Location

Phoenix

United States

Recruiter : Sonya Fischesser

Non-Exempt position

Hours : 11 : 00 am to 8 : 00 pm Eastern Time

American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can't. We write admitted products in all 50 states and have a premium volume of $1.9 billion.

Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re's Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.

Purpose :

The Licensed Agent focuses on quoting, servicing, up-front Underwriting Analytics, and issuing policies for our Strategic Business accounts, agents, current and potential policyholders, and other interested parties. The role provides a sales avenue for generating premium. This role will have a firm grasp on all processes, products, and accounts.

Roles & Responsibilities :

• Handle incoming service and sales contacts for all lines of business via omni-channel contacts within Customer Service for policyholders, agents, lenders, and strategic accounts.
• Handle sales and service contacts at the highest level of quality and efficiency while acting as the licensed producer agent for strategic account partner policyholders by explaining policy coverages and conditions while following departmental and compliance guidelines.
• Quote new business based on AMIG and strategic account underwriting guidelines, overcome sales objections, and bind new business policies to generate premium.
• Follow up on signed and dated applications and necessary forms required.
• Track new quote opportunities and request project time for post-quote follow up.
• Focus on specialized assignments or tasks when applicable.
• Involvement in department initiatives and process improvement.
• Act as an expert-agent, handling all roles and responsibilities of all contact types, including meeting all KPI expectations and delivering a personalized customer experience.
• Completes expected continuing education requirements in order to maintain a compliant agent producer license in partnership with AMIG.

Required Technical Skills :

Education, Certifications & Designations :

Required :

High school diploma / GED

Currently holds an active P&C license in their residential state

Ability to be licensed in 48+ states within 6 months

Preferred :

Bachelor's Degree or Actively Pursuing

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits :

In addition to the above insurance offerings, our employees also enjoy :

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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