Remote Customer service representative Jobs in Raleigh, NC

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Customer service representative • raleigh nc

Last updated: 2 days ago

Customer Service Representative

HireTalentCary, North Carolina, US

Full-time

Customer Service Representative.Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of , Inc.Workin... Show more

Emergency Technical/Customer Service Representative

HelpwareRaleigh, North Carolina, United States

Full-time

When disasters strike, every moment matters.We are seeking empathetic, customer-focused Technical Support Representatives for a U.You will be the first point of contact for individuals needing urge... Show more

Customer Service Representative

Kimbrell's Home FurnishingsRALEIGH, NC, US

$14.00 hourly

Full-time

Customer Service Representative (CSR).The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts.This role focuses on bui... Show more

Customer Service Representative - Remote

American Income Life Insurance CompanyRaleigh, NC, US

Remote

Full-time

Quick Apply

For over 65 years, our organization has focused on helping families understand and protect their benefits.As demand grows across our service areas, we’re bringing on new Benefits Representati... Show more

Customer Service Representative / Project Manager

AlphaGraphicsGarner, NC, United States

$37,500.00 yearly

Full-time

Customer Service & Project Manager.AlphaGraphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider offe... Show more

Customer Service Representative / Project Manager

AlphaGraphics - US698Garner, NC, US

$37,500.00 yearly

Full-time

Customer Service & Project Manager:.AlphaGraphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider... Show more

Remote Customer Service Representative – Product Testing

GLOCPACary, North Carolina

$15.00 hourly

Remote

Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

Customer Service Representative

Crunch Fitness - JFF North AmericaRaleigh, NC, US

$12.00 hourly

Part-time

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!.At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results.We offer real opport... Show more

Customer Service Representative

Capitol CoffeeRaleigh, NC, US

Full-time

Quick Apply

Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients.The ideal candidate wi... Show more

Sales and Customer Service Representative Remote

HMG CareersCary, North Carolina

$69,000.00 yearly

Remote

Full-time

Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

Customer Service Representative

NC Farm BureauRaleigh, NC, US

Full-time

Seeking a Customer Service Representative for a local insurance office.The applicant must possess strong people skills and be able to work with the public in a professional manner.Employer performs... Show more

Remote Customer Service Representative – TurboTax

TurboTaxCary, North Carolina

$24.00 hourly

Remote

Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ... Show more

Entry Level Customer Service Representative

AcquireRaleigh, NC, US

Full-time

Quick Apply

The main focus of the Customer Service Representative role is new customer acquisition, as well as maintaining current accounts and customer relationships.We are a direct marketing firm that repres... Show more

Customer Service Representative

Sight Sea Travel CompanyRaleigh, North Carolina, United States

Remote

Part-time

Quick Apply

Customer Service Representative.We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups.This ro... Show more

Customer Service Representative

Circle KGarner, North Carolina, United States of America

Part-time

Store 2706992: 34 Pipeline Drive, Garner, North Carolina 27529.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challen... Show more

Customer Service Representative

FASTSIGNS #111701Raleigh, NC, US

$15.00 hourly

Full-time

FASTSIGNS #111701 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities.A Successful FASTSIGNS Customer Service Representative Will:.Be the initial contac... Show more

Customer Service Representative

South Carolina 811Remote, South Carolina, United States

Remote

Full-time

Managing a high volume of inbound calls.Accurately documenting excavation and utility locate information in a web-based system.Providing the caller with pertinent and legally required information f... Show more

Customer Sales & Service Representative

Applied Industrial TechnologiesRaleigh, NC, US

Full-time

Our company culture is friendly, fun with healthy competition and rewards.Applied Industrial Technologies offers integrity, inclusion, and career advancement.Individual contribution and ideas are e... Show more

Customer Service Representative

HireTalentCary, North Carolina, US

30+ days ago

Job type

Full-time

Job description

Job Title: Customer Service Representative
Job Duration: Months
Job Location: Cary, NC

Job Description

Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of , Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other departments.
% - % Order Management: Order management will include a group of customers within one or multiple markets, segmented by market or geographic region, responsible for all activities for this group of customers. Learn & understand the products and customers/markets and gain the ability to offer proactive solutions to the customer.
Responsible for approximately , order plus per year, receiving and acknowledging all orders within -hours of receipt. Consistently execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output for acknowledgments, ship notices, and invoices.
Easily maintains most customer master information, and correct linkage of customers.
Monitors orders for on-time delivery or renegotiate delivery dates, within service guidelines or with guidance.
Understand and request approval for alternative forms of transportation, including cost differential and considering service rules.
Review inventory and manage order confirmation and backorder processing.
Possibly learning and/or executing more complex sales order processes. Uses most tools and reports to understand order process status and identify areas of concern in the quote to cash process.
Notifies manager and requests assistance when needed for order fulfillment.
%- % Resolving Issues: Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships.
Ability to enter and close complaints in each BU's specific complaint system within BU established service level.
Record complaints and correctly assign to investigating party; understands implications of issues and effectively manages complaint process. Investigate and resolve residuals on a timely basis, weekly, creates credit and adjustments within authorized limits or requests approval when appropriate.
Frequently recommends, initiates, identifies gaps, and suggests improvements.
%- Training: Actively participate in all required training and in the appropriate time frame, as appropriate for learning new processes, reports, process changes, and apply learnings in this role.
Training may include a variety of product, process or required courses. Maintain personal ISO training records.
% - Additional Activities: Review existing and identify the need for new ISO procedures; make recommendations for revisions.
Perform additional business specific related activities as directed by Manager or Supervisor to support sales and distribution processes.
May include: inside sales, import, export, collections, forecasting, Supply Chain, various report requests (SAP BW, WBBR, etc.).
Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to customer service team members.

In this role, we will need someone with skills including:

Call Center - Order Entry
SAP knowledge
Excel
Organized Able to manage multiple mailboxes
Order entry of -/quarter
Can work well in a team environment
High pressure Constant change

Requirement

Bachelor’s Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.
One to three years of experience with Bachelor's degree, or four or more years of relevant customer service experience without Bachelor's degree
Proficient in Microsoft applications: Word, Excel and Power Point.
Strong problem solving and communication skills.
Customer Order processing in an enterprise system, SAP is strongly preferred.