Document processor Jobs in Hayward, CA

IT Field Technician

We are now hiring to add to our
IT department for our Restaurant Company.

Summary

Direct responsibility to develop,
manage, update, document, and support various restaurant technology systems
including software and hardware support, configuration management, quality
assurance, third-party vendor application support, and general user support.

Essential Duties and
Responsibilities include, but not limited to the following:

· Coordinate with software
vendors to prioritize enhancement requests and bug fixes; Ensure successful
system-wide deployment without operations impact.

· Provide support, as needed, for
all systems (hardware and software)

· Extensive knowledge diagnosing
and troubleshooting software, hardware and procedural problems

· Work to minimize downtime
resulting from procedural, hardware, or software applications issues.

· Isolate problem trends and ensure
that troubleshooting efforts are completed for recurring problems until
permanent solutions are found

· Develop, Test and Deploy
configuration changes and software updates to the restaurants timely. Monitor
the deployment of all changes to ensure completion. Follow-up on failed
deployments and resolve issues.

· Recommend and/or develop processes,
policies, and procedures that lead to a more efficient and effective customer
service experience

· Proven ability to execute
projects regarding software and hardware deployment, staging, configuration,
testing, programming, installations, or upgrades

· Multi-task in an effective
manner and work successfully in a fast-paced environment

· Perform other duties and
responsibilities as assigned

Experience:

· Experience with restaurant
technologies

· Experience with in-depth
working knowledge of restaurant systems; Xenial/Sicom POS, Kitchen Display
Systems, Configuration Center (CFC), online ordering, loyalty programs, and new
technologies as needed

· Experience of hands-on
experience in restaurant POS administration/management, restaurant support, or
an equivalent combination of education and experience

· Experience with Ceiling / on
Wall Screen mounting

· Experience of business systems
knowledge required, including POS, sales, labor, cash, inventory and system
exportsimports.

· Experience with managing
multiple high priority initiatives in a fast paced highly technical environment

Education:

· High school diploma or GED
required.

· Sicom/(Xenial) systems
certified a plus

Competencies:

· Creative in technical solutions
and possesses strong problem-solving skills

· Strong analytical skills to
identify trends and dig into root cause of problems

· Ability to multitask
effectively

· Excellent listening and
communication skills, both verbal and written

· Organized, detail-oriented, and
self-motivated

· Must be able to document and
present technical issues to be understood at a user (non-technical) level

· Problem-solving abilities and abilities
to consistently meet deadlines

· Ability to build positive and
collaborative relationships

· Project management experience

· Ability to work with minimal
supervision

Working Conditions:

Position requires talking,
hearing, kneeling, walking, crouching, crawling, grasping, pushing, lifting,
sedentary work, and visual acuity

Conditions include working
inside, working around machines with moving parts and moving objects, radiant
and electrical energy. Occasionally lifting machines, or boxes weighing up to
50 pounds.

Working closely with others and
working alone. Working irregular hours, including evenings and on call
responsibilities (Includes Weekends)

Requirements:

Extensive travel, up to 75%

Valid Driver License

Benefits

Car and cell phone allowance

+ Gas Compensation

Medical/Dental/Vision/Critical illness/Accident insurance/ Term Life