Implementation manager Jobs in Durham, NC

Our Team

IQVIA provides scientific services spanning clinical trials, real world evidence, and consulting in all areas of the product lifecycle. The Patient Centered Solutions (PCS) team leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients through the application of broad consulting expertise and technical scientific knowledge to design scientifically rigorous research.

As part of PCS’s commitment to patients, we have established the PCS-Implementation (PCS-I) team with the aim of ensuring high quality patient experience data (PED) are collected in clinical studies. Our PCS-I enhanced eCOA services include robust eCOA or digital design, UAT, training, and analytical insights / monitoring of PED within a clinical study. Our approaches are rooted in behavioral science, clinical expertise, and technology to uniquely address common pitfalls in PED / eCOA data collection. This fast-growing team is seeking highly motivated individuals to help build our business, meet client demands, and re-imagine how the pharma industry engages with patients.

Responsibilities

We are seeking an Associate Principal to lead the PED Insights & Analytics (monitoring) portion of our PCS-I study-level solution and offerings. You will be responsible for end‑to‑end delivery of the eCOA analytical insights and compliance monitoring components of our PCS‑I study‑level solutions. This includes hands‑on quantitative analysis, interpretation, and communication of patient experience data (PED) insights, collaboration with cross‑functional study teams, and serving as a trusted advisor to clients on eCOA data quality, completeness, and compliance risk mitigation throughout the study lifecycle. This role will also assume responsibility for process improvements to delivery and scalability of our PED Insights & Analytics portion of our offering.

Essential Functions

• Lead delivery of eCOA compliance monitoring and patient experience data (PED) insights across assigned clinical studies, with accountability for analytical quality, timeliness, and client satisfaction
• Lead development of study‑level monitoring plans that integrate protocol requirements, critical timepoints, endpoint priorities, and compliance risk considerations
• Conduct hands‑on quantitative data analysis using Excel and other analytical tools to evaluate eCOA data completeness, quality, and compliance across various datasets (e.g., eCOA, IRT, EDC, labs, etc.)
• Interpret analytical outputs to identify trends, risks, and early warning signals related to eCOA adherence and PED endpoint integrity
• Collaborate with internal delivery teams to deliver client‑ready deliverables and monitoring reports that translate analytical findings into actionable insights and recommendations for study teams, sponsors, and other stakeholders
• Collaborate closely with study teams, CRAs, and clients to prioritize next steps, align on mitigation strategies, and support execution of corrective actions
• Establish and refine eCOA compliance monitoring approaches, providing critical input into business requirements and priorities for enabling tools and scalable delivery models [Document | Word]
• Provide subject matter expertise and intellectual leadership on eCOA compliance monitoring best practices to internal teams and external clients
• Contribute to process improvement, documentation, and training efforts to enhance consistency, scalability, and quality of PCS‑I monitoring services
• Support capability building within the team by mentoring colleagues and contributing to the development of analytical and monitoring skills

Qualifications

• Bachelor's Degree
• Master's Degree Preferred
• 5-8 years professional experience in data management, data science, and/or consulting with strong quantitative analytical focus
• Preferred experience in client-facing roles, including consulting within the pharmaceutical and/or healthcare industry with evidence of career progression
• Demonstrable experience in and commitment to the life sciences and/or healthcare industries
• Strong demonstrable experience utilizing Excel for data analysis
• Strong demonstrable experience in quantitative analytical, interpretive, data story-telling and presentation skills
• Well-developed written and verbal communication skills including presentations and analytical report writing (PPT and Word)
• Strong capability in understanding quantitative datasets, data interpretation, building calculations, and ensuring high-quality analytical reporting
• Excellent interpersonal skills and ability to work effectively with others in and across the organization to accomplish team goals
• Fluency in English (spoken and written)
• A willingness and ability to travel
• Right to live and work in the recruiting country

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $102,200.00 - $284,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.