Program assistant Jobs in Salem, OR

ABOUT FAMILY BUILDING BLOCKS

Family Building Blocks is a non-profit organization that serves children and families with the mission to keep children safe and families together. All parents want the best for their children. That is why we offer support for parents to form strong bonds with their children and increase their readiness for the future. We focus on prevention and partner with families with the greatest needs to provide high-quality, critical, and voluntary services.

Our employees are the most valuable asset we have. In return for their hard work and dedication, we offer competitive pay and generous benefits. Our dedicated and loving employees also enjoy working and thriving in a positive, collaborative, and supportive work environment where we strongly support work-life balance. We also create opportunities for team self-care practices and challenges, plus occasional festive and creative competitions.

As our Mental Health Program Assistant, you will provide a welcoming environment to our children, individuals, families, and visitors that strongly aligns with FBB's Mission and Core Values.

As our friendly, courteous, and professional Mental Health Program Assistant, you will be the first point of contact for patients, clients, and all others who visit our clinic. You will check patients in for appointments, accurately record insurance information, and verify patient demographic information in the EHR (Electronic Health Record) software. You will prepare and process all required forms and paperwork according to established clinic procedures. Additionally, you will provide phone support and coverage for our office as needed. You will monitor insurance billing for clients to ensure accurate and timely processing of billing encounters for services assigned by the Manager. High attention to detail is required as you review client insurance information, correct, and update patient accounts, and apply appropriate ICD-10 and CPT codes. You will also collaborate with outside agencies to coordinate patient referrals, ensuring our patients experience excellent and efficient care.

What will make a great Mental Health Program Assistant?

• High School Diploma or GED, Associate's degree preferred.
• Two years of progressively responsible experience providing administrative level support in a professional setting or a combination of education, training, and experience.
• Direct experience providing customer service to internal and external customers.
• Bilingual English/Spanish
• Ability to contribute to a positive and professional atmosphere at FBB and promote caring, calm, and respectful interactions with families, children, volunteers, interns, and staff of Family Building Blocks.
• Possess strong organizational, time management, and recordkeeping skills.
• Must be dependable, punctual, attentive to detail, able to prioritize and handle multiple, concurrent projects or assignments, and meet deadlines despite frequent interruptions are required.
• Take the initiative, self-motivated, and is proactive.
• Ability to problem solve and remain calm during intense or emotionally heighten situations.
• Contribute to a positive and professional atmosphere at Family Building Blocks and promote caring, calm and respectful interactions with families, children, volunteers, interns, and staff of Family Building Blocks.
• Supports multiculturalism by treating all people with dignity and respect and not engaging in discriminatory behavior.
• Strong commitment to Family Building Blocks mission and values serving children and families as well as staff.
• Must maintain discretion and respect the confidentiality of information about enrolled families, personnel issues, and other program operations.
• Culturally responsive with the ability to build trusting relationships with families.
• Must successfully pass Oregon Early Learning Division Background Registry.
• An employer-paid pre-employment drug test is required.

What does the Mental Health Program Assistant do?

Reception

• Welcome visitors, families, and clients in a warm and friendly manner.
  
• Answer and direct phone calls, respond to inquiries in a polite and timely manner.
  
• Keep detailed and accurate records of visitor requests and of calls received.
  
• Maintain reception area and all common areas.
  
• Manages inventory of supplies and restock as needed. Receives deliveries; sort and distribute incoming mail.
  
• Uploads hard copies of client files into the EHR.
  
• Provides confidential administrative services to the Mental Health Program.
  

Intake

• Receives and processes referrals.
  
• Provides intake paperwork to clients, assists in completing forms, reviews for completeness, processes, and creates client charts in the EHR.
  
• Receives and verifies insurance information.

Scheduling

• Coordinates with individuals to schedule appointments.
  
• Informs MH Clinicians of impending appointments and cancelations.
  
• Calls to remind individuals of upcoming scheduled appointments/sends reminder emails and rescheduling.
  

Billing

• Review health care coding and work with clinical staff to ensure accurate and complete billing meets the payers billing requirements.
  
• Prepare and submit comprehensive billing and related support for Oregon Health Plan.
  
• Evaluates billing documents to determine charges, accuracy, and completeness with applicable rules and regulations.
  
• Resolve all types of billing issues and differences between billed receivables and payments received.
  
• Assist Accounting when necessary to reconcile accounts receivable to the billing system
  
• Perform chart audits to verify all information is uploaded and documented correctly for reimbursement from insurance companies.
  

Other Duties

• Interacts with all children, families, individuals, staff, interns, and community in a respectful and kind approach at all times.
  
• Develops and maintains respectful, cooperative professional relationships that contribute to the delivery of
  

FBB services.

• Attends in-service training to improve skills and knowledge of related projects.
  
• Attends and participates in relevant staff meetings.
  
• Other related duties as assigned.

Are you passionate about improving the lives of others through therapy? Do you have strong communication skills? Are you organized and able to balance a varied caseload? Can you work effectively with people of diverse cultures, ages, and economic backgrounds? If so, you may be the bilingual Mental Health Program Assistant we're looking for!

ARE YOU READY TO JOIN OUR TEAM?

If you are bilingual, have a degree in counseling, marriage and family therapy, social work, psychology, or a related field, and are ready to build a better world, apply now with our initial mobile-friendly application.

APPLICATION DEADLINE: Open until finalists are selected.

We encourage applicants to start the process of applying for the Criminal Background Registry with the Oregon Learning Division.

Family Building Blocks is an affirmative action/EEO employer and is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Believing that diversity contributes to program excellence and to mutual respect and understanding, FBB is committed to recruiting and retaining diversity in our Board and staff. We seek applicants who bring varied experiences, perspectives, and backgrounds. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of Human Resources at 503.798.4744.