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Residential Program ManagerAbout Covenant House California

Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people.

CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff.

We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone.

In our Oakland location, which has been operating since 2005, we offer a full continuum of housing and support services to young people. Our program is continuing to grow and will be adding 20 new beds for young people over the next year.

As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package.

POSITION SUMMARY

Manages, coordinates, supervises, and trains a team of paraprofessionals to ensure the delivery of services to youth in the emergency shelter and transitional living program in accordance with the Covenant House Mission and Covenant House California Policies and Procedures. This position functions as supervisor of both the Safe Haven emergency shelter and Rights of Passage transitional living program for Day, Evening and Overnight shifts. This position is required to adhere to all agency policies/procedures and practices and insures staff he/she supervises does the same.

The Residential Program Manager works with the Director of Programs and Program Manager of Support Services to provide leadership and management of day to day operations of our 40-bed facility that includes an emergency shelter and a transitional living program. All CHC staff work together to facilitate safety and comprehensive programming for youth in our programs and services. The Residential Program Manager main duties include weekend and evening management, coordination, supervision, and training of a team of residential advisors to ensure the delivery of services to youth in the shelter are in accordance with the Covenant House Mission and Covenant House California Policies and Procedures and Core Principals. The other focus of the RM position is to work with the Director to design and implement a weekly and monthly program calendar. The RM leads both the life skills programming and the chore program.

ESSENTIAL FUNCTIONS

(Duties and functions performed based on the shift assigned)

1. Provide direct oversight, supervision, coaching, and training to all Youth Engagement Specialists and Per Diems

2. Hire, onboard, develop, and evaluate staff.

3. Conduct performance evaluations and provide regular feedback for all direct reports in regular supervision meetings.

4. Identify training needs and coordinate staff development opportunities.

5. Lead staff meetings, shift transition meetings, and required check-ins.

6. Coordinate weekly and monthly staff schedules to ensure 24/7 coverage.

7. Provide emergency backup staffing and crisis coverage as needed.

8. Participate in the administrator on-call rotation.

9. Oversee daily operations of the Emergency Shelter, Rights of Passage and on-site Housing programs.

10. Assign and monitor staff responsibilities each shift, including supervision of youth, activities, transportation, cleanliness, and workshops/programming.

11. Maintain a safe, structured, trauma-informed, and supportive environment.

12. Provide crisis intervention and de-escalation as needed.

13. Lead life-skills programming, chore programs, and youth engagement activities.

14. Oversee youth internships and program participation.

15. Support in managing referral, screening, intake, waitlist, and placement processes for shelter, transitional housing, and permanent housing.

16. Support in coordinating housing placements with Coordinated Entry team.

17. Monitor shelter, transitional, and housing census for compliance with agency and funder requirements.

18. Support youth in housing stabilization and transitions.

19. Support youth in completing case plan goals, life-skills, and required activities.

20. Coordinate success plan meetings for all Residential Youth

21. Maintain awareness of each youth’s case plan, barriers, and service needs.

22. Coordinate internal and external referrals to support youth stability and independence.

23. Ensure compliance with Covenant House policies, funder requirements, and contract standards.

24. Review and audit case files and program documentation for accuracy and completeness.

25. Ensure client data is accurate and up to date in agency data systems.

26. Prepare and submit required monthly, quarterly, and annual program and funding reports.

27. Track and ensure performance standards and housing outcomes are met.

28. Monitor program budgets and expenditures in coordination with leadership.

29. Oversee petty cash usage and receipt reconciliation.

30. Ensure facilities meet health, safety, and inspection standards.

31. Coordinate maintenance and repairs with property and facilities teams.

32. Conduct and document fire and earthquake drills.

33. Maintain compliance with safety protocols.

34. Develop and maintain relationships with housing providers, community agencies, and service partners.

35. Attend Coordinated Entry and community meetings.

36. Represent Covenant House professionally with external partners.

37. Other duties as assigned

JOB REQUIREMENTS

EDUCATION

Bachelor’s Degree in Human Services preferred.

EXPERIENCE

Experience with at-risk youth, preferably runaway and homeless youth.

Must have 1-3 years of management/supervisory/coordination experience working within a residential setting, case management experience preferred.

SKILLS

Knowledge of adolescent development, crisis intervention, Part-R, CPR, and First Aid. Must have good organizational skills and the ability to communicate with members, clients, vendors, and the public. Ability to exercise appropriate authority when needed, good judgment in crisis situations, good written and verbal communication skills.

TRANSPORTATION

Must have a valid CA driver's license, have reliable transportation, and a good driving record.

WORK CONDITIONS

This position is Full-Time, salaried, and exempt. Participation in the on-call rotation schedule. The on-call is responsible for providing on-call coverage for the shifts assigned to them on the rotation schedule.

Flexing schedule, working one Saturday and one Sunday per month.

TRANSPORTATION / DRIVING REQUIREMENTS: Employees in this position must possess and maintain a valid California Driver’s License and an acceptable driving record. Driving is an essential function of this role and includes transporting clients using company vehicles, which may include 8–10 passenger vans. As a condition of employment, employees assigned driving responsibilities must provide proof of a valid driver’s license and a satisfactory Department of Motor Vehicles (DMV) driving record. If an employee is required to use a personal vehicle for work-related travel, including attending off-site meetings or appointments with clients or staff, the employee must maintain and provide proof of valid automobile insurance in accordance with applicable law and company policy.

SUPERVISORY DUTIES

Provide direct supervision to YES Staff and Per Diems

EQUIPMENT USED

Computers (including email), telephone, and fax used on a regular basis

We Are an Equal Opportunity Employer

Covenant House California (CHC) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CHC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHC will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

Covenant House California is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require accommodation due to a disability to complete this application OR to participate in other aspects of the hiring process for which you have received an invitation, please reach out to our HR team. Contact us at 1-323-461-3131, Monday through Friday, 7 a.m. to 4 p.m., Pacific Time or email us at HR@covca.org.

If you are experiencing issues submitting your application and accompanying materials, please email HR@covca.org.