Epic Patient Access & Experience Applications Lead
The Epic Patient Access & Experience Applications Lead is responsible for the technical design, implementation, optimization, and ongoing support of Epic patient access applications, with primary ownership of registration, scheduling, pre-visit workflows, and patient engagement through MyChart. This role balances approximately 50% hands-on Epic analyst work and 50% people leadership, providing deep patient access application expertise while leading and developing a high-performing analyst team. The Applications Lead manages and supports Epic analysts working across patient access workflows, including registration, scheduling, pre-visit intake, and patient engagement processes, while also serving as a hands-on subject matter expert for configuration, workflow optimization, and system upgrades. This role partners closely with Patient Access, Call Center, Operations, Patient Experience, and IT stakeholders to translate operational and patient experience requirements into scalable, compliant Epic solutions that enhance patient satisfaction, streamline front-end operations, and support organizational growth.
Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 23 . $107,444 - $232,795
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Hybrid