VirtualVocationsSan Francisco, California, United States
3 days ago
Job type
Full-time
Job description
A company is looking for a Manager, Work Force Management Real Time Analysts.Key ResponsibilitiesLead and mentor a team of Real Time Analysts to ensure optimal staffing levels and performanceOversee real-time workforce management processes, including schedule adjustments and performance monitoringAnalyze data to identify trends and recommend improvements for team performance and efficiencyRequired Qualifications3+ years managing a team in a fast-paced environment3+ years of experience in Workforce Management in a call center environmentStrong analytical skills with proficiency in Google Sheets, Excel, Looker, and SalesforceProficiency in NICE Workforce Management softwareExcellent organizational and multitasking abilities