Title : MAC Admin with JAMF
Location : Brisbane, CA (Onsite)
Full time / Permanent
Skill : Mac admin with JAMF
- Setup and configuration of all MAC OS system
- Support Macs, PCs, IOS devices, network equipment, and related peripherals
- Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
- Assist in the new hire on-boarding and offboarding processes : equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols.
Ensure processes are followed and coordinated with respective departments.
- Coordinate and prioritize daily team workload and first level technical escalations
- Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
- Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
- Manage all IT equipment and application inventory, licensing, and asset tracking
- Imaging and reimaging of MAC's Laptops to latest OS Version
- Diagnosing and Troubleshooting MAC related OS and Hardware problems
- Strong ability to interact with Customers
- Zero Touch IT - Self Device enablement through Windows Autopilot and JamF for Mac
- Strong Troubleshooting of Mac Hardware or Software environments
- Proactively monitors and reports performance and utilization of assigned technologies
- Determines migration and upgrade impacts and diagnose / resolve complex technology / application errors
- Strong communication skills, including the ability to be influential and persuasive with stakeholders.
- 7 to 10 years of MAC specialist
- Good analytical and presentation skills
- ITIL V3 certified.
- Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plus
- Willingness to work flexible hours when needed
- Excellent customer interface skills
- Good interpersonal communication skills
- Understanding of customer satisfaction principles and practices
- Ability to work under pressure
- Strong communications skills, both written and oral
MAC Admin with JAMF
Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation. Zero Touch IT - Self Device enablement through Windows Autopilot and JamF for Mac. Competent working in one or more environments highly integr...
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