Customer Service Representative
Job Title : Customer Service Representative Required Skills : 2 years Customer Service, Medical field preferred Location : Chicago ,Illinois Job Description
Customer Service Rep : Responsibilities.
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a central location.
This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers.
In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
- Handling patients, referral sources, and administrative department inquires
- Communicating with insurance companies and / or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues / concerns related to their health
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
- Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements :
We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team.
You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
- High School Diploma or GED, some college, *preferred*
- Minimum 1 year of Customer Service
- Ability to convey a positive and professional image to customers and employees
- Maintain composure in high-pressure situations
- Capable of following an issue through to its conclusion
Experience : 2+ Years
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