Hireology’s technology empowers businesses to build their best teams.

Over the last 13 years, we’ve grown from a startup to a market-leading organization with over 165 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

We at Hireology are growing our Customer Success team! We are seeking a Customer Care Specialist to join our team.

As a Customer Care Specialist, you will act as the liaison between our product and our customer base.

This entry-level position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind the scenes.

This role is a great opportunity for a motivated individual to kick start their career in a fast paced, high-growth environment.

As a Customer Care Specialist you will be responsible for :

• Reactively responding to inbound customer support requests
• Process fulfillment orders in a timely manner
• Effectively and empathetically communicate with customers when inquiries about order status or issues arise
• Work with vendors to ensure our fulfillment operation runs smoothly
• Constantly innovating : identify ways we can be consistently delighting our customers
• Demonstrating commitment to our customer base through the highest level of responsiveness

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be :

You will have a desire to want to grow professionally and progress in your career.

While achieving your monthly and quarterly goals, you can make a plan and stick to it.

You ask for help when you need it.

And you take accountability.

Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Customer Care Specialist.

As a Customer Care Specialist, you’ll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtful

So what can you expect after you apply? You will :

This is a high-level conversation about you, but also a good opportunity for you to learn more about us.

We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.

This will be an opportunity for us to get an idea of how you got to where you are, and if where you want to go lines up with where we are going.

A few benefits of working at Hireology :

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law.

All employment decisions are solely based on business needs, job requirements, and individual qualifications.

We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.