Customer support manager Jobs in Phoenix, AZ

Why Join Us?

Join DAS Technology, a pioneering SaaS company revolutionizing consumer engagement through cutting-edge digital technology. As the force behind the automotive industry's first next-level Consumer Data & Experience Platform® (CDXP), we empower over 9,200 retailers and OEMs to increase consumer response and lead conversions by leveraging patented AI-powered digital technology that delivers measurable ROI. If you're passionate about innovation and eager to make an impact in a dynamic environment, DAS Technology is where you can thrive. Be part of our journey to transform the way businesses connect with consumers-apply today and help shape the future of consumer engagement.

What You'll Do

A successful Customer Support Representative (Client Activation & Support Specialist) will play a key role in ensuring a positive, efficient, and smooth client experience throughout both the onboarding process as well as with any ongoing customer support, either directly or indirectly with the client. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone / chat-based customer support environment are a plus.

This is a full-time position working onsite at our headquarters in Old Town Scottsdale.

Responsibilities

• Activate and launch new client products and services with accuracy and efficiency
• Provide front-line support to our clients via phone, email, and chat, with the aim of first-contact resolution
• Represent the organization as a subject matter expert for our products
• Cross-train team members to be comfortable, confident, positive, and productive representatives of DAS with any front-facing dealership interactions
• Follow up with clients and internal team members on required information for successful launches
• Handle product renewals, upgrades, downgrades, and cancellations within specified time frames
• Perform audits, reporting, and special projects as requested

Requirements

Education

The ideal candidate will have ONE or more of the following :

We expect high levels of engagement and results, but the rewards and satisfaction of shaping a high-performing team and culture are unparalleled!

Our Culture & Benefits

At DAS Technology, we believe that our success is rooted in our exceptional culture and the unique benefits we offer. We provide a range of comprehensive benefits, including free healthcare options, student loan repayment assistance, home purchase and refinancing support, and a no-cost veterinarian discount plan. Our commitment to employee well-being is reflected in our monthly half-days and the DASVentures employee-led group, which organizes health and wellness initiatives along with team-building activities. Join a workplace where innovation thrives, and employees are truly valued.

Key Benefits

Plus More! Enjoy a comprehensive benefits package designed to support your health, happiness, and financial success.

Equal Opportunity Employer

DAS Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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