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Support engineer Jobs in Berkeley, CA

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Support engineer • berkeley ca

Last updated: 22 hours ago
  • Promoted
IT Support Engineer

IT Support Engineer

RhoSan Francisco, CA, United States
Full-time
Rho is the modern banking platform built for startups.Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human sup...Show moreLast updated: 3 days ago
Customer Support Engineer

Customer Support Engineer

EncordSan Francisco, CA, US
Full-time
At Encord, we're building the AI infrastructure of the future.The biggest challenge AI companies face today is not half as glamorous as the outside world may think : it's all about data qual...Show moreLast updated: 30+ days ago
  • Promoted
Robotics Support Engineer

Robotics Support Engineer

Pronto.ai, Inc.San Francisco, CA, United States
Full-time
While most Autonomous Vehicle (AV) technology companies are stuck in R&D mode, Pronto is a world‑leader in commercializing AV tech via our Autonomous Haulage System, which is automating haulage ope...Show moreLast updated: 30+ days ago
  • Promoted
Customer Support Engineer

Customer Support Engineer

KaedimSan Francisco, CA, US
Full-time
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by Kaedim. Your actual pay will be based on your skills and experience talk wit...Show moreLast updated: 1 day ago
  • Promoted
Customer Support Engineer

Customer Support Engineer

SlopeSan Francisco, CA, United States
Full-time
We're creating the shift to voice as humanity's default interface.Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't : voice makes t...Show moreLast updated: 30+ days ago
  • Promoted
Operation Support Engineer

Operation Support Engineer

Syntricate TechnologiesAlameda, CA, United States
Full-time
Experienced in IT service management (ITSM) tools and practices.Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Strong proble...Show moreLast updated: 8 days ago
Technical Support Engineer

Technical Support Engineer

FieldguideSan Francisco, California, USA
Full-time
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cyberse...Show moreLast updated: 17 days ago
Integration Support Engineer

Integration Support Engineer

FlexportSan Francisco, California, USA
Full-time
At Flexport we believe global trade can move the human race forward.Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry wit...Show moreLast updated: 11 days ago
Technical Support Engineer

Technical Support Engineer

FinchSan Francisco, CA, US
Full-time
We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work.To do this, we're looking for individuals who think about problems holistically an...Show moreLast updated: 20 days ago
Technical Support Engineer

Technical Support Engineer

Cypress HCMSan Francisco, CA, US
Full-time
We are seeking a talented and customer-focused Technical Support Engineer to join our team.In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with in...Show moreLast updated: 30+ days ago
IT Technical Support Engineer

IT Technical Support Engineer

SaildroneAlameda, CA, US
Full-time +1
With more than 2 million nautical miles sailed and 50,000 days at sea, Saildrone has earned the trust of governments worldwide. Our unmanned surface vehicles (USVs) deliver continuous, real-time int...Show moreLast updated: 12 days ago
AI Support Engineer

AI Support Engineer

Amiri RecruitingSan Francisco, CA, US
Full-time
Relevant Skills and Experience.Bachelor's or higher degree in Computer Science, Software Engineering, or related field.Knowledge of distributed computing, containerization, and orchestration te...Show moreLast updated: 30+ days ago
  • Promoted
QA / Support Engineer

QA / Support Engineer

MyOmeSan Francisco, CA, US
Full-time
MyOme's mission is to provide clinically actionable genetic information to patients throughout their lives.We combine clinical-grade whole genome sequencing, advanced AI methods for genome inte...Show moreLast updated: 3 days ago
  • Promoted
Senior Support Engineer

Senior Support Engineer

IBM ComputingSan Francisco, CA, United States
Full-time
A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.Seeking new possibilities and always staying curious, we are a team dedicated to cre...Show moreLast updated: 30+ days ago
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DevOps Support Engineer

DevOps Support Engineer

VirtualVocationsOakland, California, United States
Full-time
A company is looking for a DevOps Support Engineer to support enterprise customers by troubleshooting and resolving complex CI / CD, software, and infrastructure issues. Key Responsibilities Indepen...Show moreLast updated: 22 hours ago
Technical Support Engineer

Technical Support Engineer

CloudflareSan Francisco, California, USA
Full-time
At Cloudflare we are on a mission to help build a better Internet.Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for custom...Show moreLast updated: 19 days ago
Networking Support Engineer

Networking Support Engineer

Care Dynamics, LLCSan Francisco, CA, US
Full-time
Support Engineer – Networking (Mid to Senior Level).We’re looking for highly skilled Support Engineers with deep networking expertise to join a fast-scaling team redefining enterprise n...Show moreLast updated: 30+ days ago
Systems Support Engineer

Systems Support Engineer

Chef RoboticsSan Francisco, CA, US
Full-time
Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world.As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change.However...Show moreLast updated: 30+ days ago
Technical Support Engineer

Technical Support Engineer

Sigma ComputingSan Francisco, California, USA
Full-time
Sigma is growing rapidly and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma you will be p...Show moreLast updated: 19 days ago
People also ask
IT Support Engineer

IT Support Engineer

RhoSan Francisco, CA, United States
3 days ago
Job type
  • Full-time
Job description

About Us

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

Overview

The IT Support Engineer provides day-to-day technical support to Rho employees, ensuring a seamless and secure technology experience across the company. This role supports a modern, cloud-based environment centered on macOS, Google Workspace, Slack, and Okta, and manages devices through Kandji. The ideal candidate is detail-oriented, proactive, and passionate about helping people work efficiently with technology.

Key Responsibilities

Employee Support :

  • Provide hands-on and remote support for macOS devices, software, and peripherals.
  • Resolve technical issues quickly via Slack and Jira Service Management.
  • Deliver exceptional customer service with clear communication and follow-through.

Account & Access Management :

  • Manage user provisioning and deprovisioning through Okta and Google Workspace.
  • Maintain appropriate group and app access levels in alignment with security policies.
  • Support MFA and SSO troubleshooting.
  • Device & Endpoint Management :

  • Configure, deploy, and maintain Mac laptops via Kandji.
  • Monitor compliance, security, and patch status for managed devices.
  • Maintain hardware inventory and coordinate repairs or replacements.
  • Collaboration & Productivity Tools :

  • Support Slack, Zoom, and Google Workspace (Gmail, Calendar, Drive, Meet).
  • Troubleshoot video conferencing and meeting room AV setups.
  • Process & Documentation :

  • Log and track support requests in Jira.
  • Maintain internal IT documentation, FAQs, and onboarding guides.
  • Contribute to improving IT processes and user self-service resources.
  • Onboarding & Offboarding :

  • Prepare laptops, accounts, and tool access for new hires.
  • Conduct IT orientation for new employees.
  • Ensure secure device and data recovery during offboarding.
  • Qualifications

  • 2+ years of experience in IT support or a related technical role.
  • Strong knowledge of macOS troubleshooting and device management.
  • Experience with Okta, Google Workspace, Kandji, Zoom, and Slack.
  • Familiarity with IT ticketing systems such as Jira Service Management.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and ability to prioritize multiple issues in a fast-paced environment.
  • A customer-focused mindset and the ability to translate technical concepts clearly.
  • Our people are our most valuable asset. The salary range for this role is $70,000 - $100,000. Base salary may vary depending on relevant experience, skills, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

    Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.

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