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Support engineer Jobs in Berkeley, CA

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Support engineer • berkeley ca

Last updated: 1 day ago

Retail Support Specialist

DSI SystemsEl Sobrante, CA, United States
Full-time

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

Rehab Clinical Support

Rockport Healthcare ServicesOakland, CA
Full-time

Rockport Healthcare Services -.Status: Full-time; not a remote position.Required Licensure: PT preferred, SLP considered.The Rehab Clinical Support role is responsible for ensuring the quality and ... Show more

Special Needs Support Worker

Addus HomeCareOakland, CA, United States
Full-time +1

Currently looking to hire aides for all shifts; daytime, evening, and overnights.Arcadia Home Care & Staffing is hiring immediately for Special Needs Support Worker to work with adults and children... Show more

Customer Support Specialist

Conductor LLCSan Francisco, California, United States, 94111
$60,000.00 yearly
Full-time
Quick Apply

Conductor is the leading enterprise AEO platform.Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines.From tracking visibility in L... Show more

Support Account Manager - Escalations & Account Support

FivetranOakland, CA, United States
Full-time

Fivetran is seeking a customer-focused Support Account Manager (IC3) to join our Support organization.In this role, you will own the day-to-day support experience for a portfolio of customers by dr... Show more

Application Support Engineer I

CventVirtual, California, US
$80,000.00 yearly
Full-time

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500.Founded in 1999, Cvent del... Show more

Store Support

Home Depot (Retail)Emeryville, CA, United States
$21.00 hourly
Full-time

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assistin... Show more

IT Support Specialist

Apptad IncAlameda, CA, United States
Full-time +1
Quick Apply

Role: IT Support Specialist</b></p> <p><b>Location: Alameda, CA (Onsite)</b></p> <p><b>Duration: Full Time (Permanent)</b></p> <p> ... Show more

IT Support Specialist

Ztek Consulting INCAlameda, CA, United States
Full-time
Quick Apply

Job Description</b><br /> </div> <div> <div> <div> <div><b>Must Have Technical/Functional Skills:</b></div> <div>Provide IT support... Show more

Medical Support Assistant - Oakland

Ansible Government SolutionsOakland, CA, US
$18.73 hourly
Full-time
Quick Apply

Overview Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Oakland VA Clinic located at 2221 Martin Luther King Jr Way, Oakland, CA... Show more

Sales Support

BibliUOakland, CA, United States
$10.00 hourly
Part-time

Location: 900 Fallon Street BibliU Campus Store, Building A Room A-152 Oakland, California 94606.Contract Type: Part-Time, Temporary.Working hours: 10 - 20 hours per week.BibliU is an award-winning... Show more

Direct Support Professional

The Birch House FoundationOakland, CA, US
$20.00 hourly
Full-time

The Birch House Foundation provides wrap-around services to individuals with disabilities so that they may have choice and control over their own lives.Our Supported Living Services will provide Re... Show more

Decision Support Tools Engineer

AbbottAlameda, California, United States
$90,000.00 yearly
Full-time

Abbott New Medical Sensors is an innovative and exciting new venture, investigating and commercializing novel technologies that will provide patients, and the professionals who treat them, with bet... Show more

Research Advocate and Support Engineer

Redivis, Inc.Oakland, CA, United States
$140,000.00 yearly
Full-time

Hi! I work on product & engineering at Redivis, and we're hiring a.Research Advocate and Support Engineer.We're a data platform for academic research at leading U.We’re looking for an empathetic, c... Show more

Autism Support Technician

Maxim Healthcare ServicesBERKELEY, California, United States
$23.00 hourly
Full-time

Maxim Healthcare in Berkeley is hiring for an In-Home Intensive Behavioral Support Provider to work with children and/or adults with developmental delays and challenging behaviors.Competitive Pay &... Show more

HPC Scientific Support Engineer

Berkeley LabBay Area, California, US
$156,864.00 yearly
Full-time

Lawrence Berkeley National Laboratory is hiring an HPC Scientific Support Engineer for the NERSC division, the U.Department of Energy Office of Science’s high-performance computing center serving m... Show more

Technical Support Engineer - Etch AMNA

Applied MaterialsHome / Mobile,Bay Area,CA, 002
$96,000.00 yearly
Full-time

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.We design, build and service cutting-edge equipmen... Show more

Benefits Support Advisor

AO Globe LifeOakland, CA, US
Full-time
Quick Apply

AO Globe Life is seeking motivated professionals to join our fully remote team as Remote Member Benefits Specialists.In this role, you will help families and individuals across the United States un... Show more

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Retail Support Specialist

Retail Support Specialist

DSI SystemsEl Sobrante, CA, United States
20 days ago
Job type
  • Full-time
Job description

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities

Customer Support

  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.